COVID-19 Update 3/19/20
03/19/2020
By: Kendrick Foreman
During these unprecedented times, we are committed to being available to serve your financial needs and providing the consistently high level of service you have come to expect from Riverview. At the same time, the safety, security, and well-being of our members and staff are a top priority for us.
Accessing your Accounts
We recognize that “social distancing”, as described by the Center for Disease Control (CDC), is the most prudent approach to minimize community impact. Still, we intend to maintain normal operations of our three office locations to the fullest extent possible so you have continued access to your accounts which includes keeping our lobbies open. But this could change at any moment. We recommend monitoring our website and/or social media channels for updates.
We also strongly encourage members to use checks or your debit card instead of carrying large sums of cash. Please remember that your funds are safe and secure, backed by the complete confidence of the National Credit Union Administration (NCUA) — an independent United States government agency dedicated to protecting credit unions and our members. All your deposits with us are federally insured by the NCUA up to $250,000. Visit www.NCUA.gov to learn more about this federal deposit insurance.
2020 Annual Meeting
Based on the current CDC guidelines and corresponding orders issued by the Office of Governor, Mike DeWine, and Ohio Department of Health prohibiting mass gatherings and restrictions on various businesses and organizations, we have been forced to make changes to our previously scheduled Annual Meeting of Members. The meeting has been rescheduled for Wednesday, April 15th at the Marietta Office. Additionally, there will no longer be a social, meal, or prizes; only a formal business meeting that will still start at 11:00 A.M. Attendance at the meeting will be limited to no more than 15 members, which is the minimum needed to constitute a quorum.
We will be using the funds previously budgeted for the Annual Meeting to support local food banks and other organizations providing assistance to individual affected the current epidemic.
Helping Our Members
We recognize the restrictions being placed on various businesses and organizations will impact our members to varying degrees. Our Member Solutions Team is available to assist members who may be experiencing a financial hardship due to recent events and circumstances in our region. We stand ready to support our members as needed, whether it is waiving certain fees or offering payment accommodations. We have also expanded our lending programs to include a special short-term loan product for affected members that will provide small dollar loan at 0% interest.
Avoid Scams and Fraud
With the increasing concerns regarding COVID-19, criminals are using this time to create scams in an attempt to steal your personal information or infect your devices with harmful malware. As always, be cautious with unsolicited emails and phone calls. Never open unknown attachments, click on unknown links, or provide personal identifiable information via an unsecure website. Be cautious of emails and phone calls offering unexpected or unprompted information or in which the sender/caller requests your personal information.